Records For Living Community

Mike, First of all, we're sorry for the problems you experienced accessing our community forum.  If/when that happens and you find yourself wanting to contact support, please do as you did and email us.  We'll handle the upload of the message.  Unfortunately, we've had some problems with the software we use to host our user ...

(Support Team is posting this reply on behalf of Mike who emailed his response) Thanks for your reply.   I have read your reply on the discussion forum and I tried to reply but the page to make the reply could not be served by your server, even though I was logged in, hence this email.   I have entered only 3 vital signs ...

Hi, Mike! Thanks for sending us this question.  We work hard towards making HealthFrame as intuitive to use as we can.  It is extremely important for us to get feedback from our customers, so that we can continue to improve HealthFrame. As you probably know, BMI is calculated as a function of a person's weight and height.  ...

Dear Harry, We're sorry for the problem you're experiencing.  I have just tried downloading and the 22.2 MB downloaded in about three minutes.  Do you know if you have a high-speed network connection? Some suggestions for problems encountered when downloading can be found at ...

Hi, Caley. You can purchase a hard copy of HealthFrame directly from our website: https://www.recordsforliving.com/HealthFrame/Store/PurchaseOnline.aspx (see image below for selecting the 'Shipping' option and for entering your Canadian address). As for supporting the Mac, HealthFrame runs on Mac systems that use emulation software such as ...

This is a brilliant, and exciting suggestion.It turns out - we worked on doing almost precisely this for HealthFrame v2, but we ran into some complexities, and decided it was more prudent to think through exactly how to add these additional fields, than to commit ourselves to an approach and then have to change.Among the technical challenges this ...

Dear Terry,We're happy to hear that you've found HealthFrame useful.We agree that having resizable columns in the summary list might be handy, but we wanted to make sure that you aware that for printing purposes you probably want to use the Medication Summary report.  Please note that at the bottom of the medication list page there is a link ...

Robert,Thanks for your suggestions!You're of course right that copying and pasting entire 'records'/bundles of information can be very useful.  HealthFrame supports this mechanism for copying/pasting family members, individual and organizational providers.Please note in the picture below that you can select an individual provider (row) and ...

Robert,thanks for the great suggestions for additions to the common tests panels.  These have been forwarded to our development teamWe have some exciting new ideas we are considering for the creation/use of custom/user-defined panels.  Thanks for letting us know this is indeed a useful feature to HealthFrame users.Support Team

Dear Esther,Thanks again for your thoughtful description of how we can continue to improve HealthFrame and make it more beneficial to our users.It is indeed our hope that future releases will continue to improve on our ability to support recording, tracking and reporting medical expense management.Though not all of your suggestions are currently ...