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Error installing on Vista

Last post 03-04-2008, 7:52 PM by Tim. 2 replies.
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  •  03-02-2008, 10:32 PM 1010

    Error installing on Vista

    I get the following error when attempting to install the demo version (Windows Vista).  I did not see any suggestions on the support forum.  Any ideas?



  •  03-03-2008, 12:58 PM 1012 in reply to 1010

    Re: Error installing on Vista


    We've had a couple of users report this problem recently.  It seems that some program is disabling/deleting a file called 'vbscript.dll'.  This file happens to be used by the installer technology we use for HealthFrame.  You will need to follow these steps to 'reenable' vbscript.dll:
    1. Locate the vbscript.dll in your system.  On 32-bit systems, this file should be located in c:\windows\system32.  On 64-bit systems, the file should be located at c:\windows\sysWOW64.
    2. Go to the Start menu and select Run.  At the prompt enter regsvr32.exe <path to vbscript.dll>.
    32-bit systems: regsvr32.exe c:\window\system32\vbscript.dll
    64-bit systems: regsvr32.exe c:\window\sysWOW64\vbscript.dll
    At this point, Vista should confirm that vbscript has been registered and the HealthFrame installer  - as well as any program that uses VBScript should work normally.

    Please let us know if this does not work or is not clear and we can set up a web conference meeting to support you.

    Thank you for your interest in HealthFrame,
    Support Team
  •  03-04-2008, 7:52 PM 1017 in reply to 1012

    Re: Error installing on Vista

    This seems to have worked.  Thanks.

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