Records For Living Community

Hello.  Can someone please give me the actual URL address typed out please so that I can update my program?  I am having a problem with my browser where it won't open 'clickable' links.  So when I open my program and it tells me that I have an update waiting and I click on it, only my browser opens, but it doesn't open the ...

Hello.  Where do I get the updates that my program is wanting to download?  I tried clicking the ''update'' link, but I am having a problem with my IE, where it won't open the page for clickable links, such as if it were in an email or the actual program when the little box pops up that says ''you have updates available''.  When I ...

Ashley,Thank you for the tip on using the MS Accessibility option.  I was able to reproduce the issues you described, when I changed the background of the desktop and applications to black.I have reported this bug to our development team, but this will likely take some time to correct.  We apologize for the inconvenience and we will do ...

A picture is worth a thousand words ;-)  Thank you for sending it.Unfortunately, the explanation for what is happening is somewhat technical and I will try to explain as best as I can.  HealthFrame uses a subset of Internet Explorer as part of its implementation.  This use supports features such as hyperlinking.  Even though the

I am running HealthFrame through Parallels on a mac.  The error message is coming from Internet Explorer.  With the tools available to me, I was unable to get more information about what is being sent.  I will attach the screen shot with this message.Though I appreciate your confirmation that nothing is being sent in response to a ...

We cannot explain this without more information. What you describe should not be happening, and is most likely a bug in whatever reporting software you are using.Do you know what software is reporting that information is being sent over the internet?Can you please provide us with a screenshot of the error message?At any rate - I'm virtually certain

I understand that the program will access the internet for those few reasons.  What worries me is that it is accessing the internet when I try to save personal data.I disabled the ''check for updates'' feature.  I started the program again, went to ''personal information'', chose a gender for the individual (so name and gender are the ...

Dear Tiffany, Thank you for your interest in HealthFrame and for your inquiry regarding internet access. Records for Living appreciates and respects our customers' desire for privacy.  When you use HealthFrame, you are entirely in control of how you choose to share your medical information. HealthFrame is not attempting

    Hello-I just downloaded the demo version of HealthFrame.  I entered a minimal amount of information, but when I tried to save it, my machine notified me that the program was going to send something over the internet.  The help files say that all of my personal information is stored locally on my machine and I am ...

Wayne,We're sorry that you seem to be running into some issues running the Healthcare Providers Summary report.Please help us identify the possible issue you are running into, by answering the following questions:If you can still reproduce the error, can you please give us the complete and exact text of the error message?Do any of the other reports