Records For Living Community

HealthFrame Explorer is compatible with Windows 7.  Please look at recently posted instructions on how to upgrade.Let us know if you have any questions/issues with your upgrade,Support Team

Hi, Esther!Sorry for the delay getting back to you.  Yes, HealthFrame is compatible with Windows 7 - we have recently posted instructions on how to upgrade, if you haven't already done it.Thank you for using HealthFrame,Support Team

Many HealthFrame users have asked us how to proceed with their upgrades to Windows 7.  This should be a simple effort if you're upgrading the same computer to a new operating system, but may require a little more preparation if you are switching to a new computer.No matter what the case may be, you should always start by making a backup of ...

I need to know if Records For Living- Health Frame Explorer- latest version, is compatabile with Windows 7, 64 bit version.  I see that others have posted but there aren't any replies from team leaders yet.

RHR,We're glad to know that the interface issue has been clarified.  Thank you for raising your concerns to our attention.Please send an email to support@RecordsForLiving.com and we can provide you with suggested instructions on how to securely email us a de-identified PHR.We hope we can help further clarify what issues may be taking ...

Thank you for your response to this issue. I would be glad to send you a live copy of our son's PHR that is reduced to data for only several years. You can look at it paying particular attention to saint peters Medical Center dates 3/14/2009 and 7/8/2009. If you select on any blue line (organization) you will see the hospital information but the ...

Thank you for the additional clarifications!  I think we may be getting closer to understanding the issue and we appreciate your patience helping us.Please look below at the images we captured while following your instructions.  We think the issue may be that the Organization column contains hyperlinks to the 'Local Hospital' record, ...

I apologize for not reporting this issue clearly. Go to the home page with your test PHR and select visits. You should see visits for the local hospital on different dates. Look at the notes and description for both events when you click over organization. They should NOT be the same. Click anywhere else other than organization on the visit line ...

Thank you for trying the sample PHR and for reporting your results.Unfortunately, it is not clear what you mean when you say, ''If I select the organization I see data, dates and times from the last visit to the same medical center.''Where are you selecting the organization?  In the Home > Providers > Organizations page?  There is ...

I setup a new PHR and imported your test file. at first it worked fine BUT..then I experienced the same problem. What I found was if you select any where other than the highlited organization it works and all my data is fine. If I select the organization I see data , dates and times from the last vist to the same medical center.