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Starting explorer

Last post 05-21-2008, 10:03 PM by Records For Living Support. 1 replies.
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  •  05-21-2008, 8:45 PM 1100

    Starting explorer

    I just brought up Explorer.  I can type the password but the "open" button is grayed out.
  •  05-21-2008, 10:03 PM 1104 in reply to 1100

    Re: Starting explorer

    The "open" button is grayed out because HealthFrame does not recognize the password you entered.

    Please note that passwords are case-sensitive, so please make sure you do not have CAPS-LOCK turned on.

    If you still can't login, but you registered (Options/Register... menu item) the machine where you are using HealthFrame, you'll be able to get automated password assistance, by clicking on the "Forgot Password..." button at application startup time.

    Thanks,
    Support Team
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