Records For Living Community

I have just reached an issue that I do not know how to resolve. I have spent the last six months putting all of my health information (for the last 40 years) into Healthframe. Keep in mind that during these last 40 years, I have made a number of moves, and have encountered a number of health problems each requiring a specialist. Also, with each health insurance change, due to employers, I had to get new doctors and specialists.

My problem is this. . .I can no longer display the complete list of providers in the Reports function. For example, I cannot see any all of the Provider Organizations after the letter "L"; therefore, I cannot de-select the Organization Providers that begin with L - Z in the Report.  How do I resolve this issue?

What I am trying to display is the active Providers for the last 18 months only.  I have selected to display Active Only, and I have also selected the date spread.  But still there are certain Organizations that I do not want to show.

Is there any way to display only the "Active" Providers in the drop down list?

Many thanks!

Actually, it would be much better, for me, if in the Reports Summary there were two separate listings for "Providers".  .  ."Provider Organizations" and "Individual Providers". This may resolve the limitations of the "Provider" drop-down list. Is this possible?

Many thanks!

Dear Esther,

We have tried to reproduce the problem you describe, by adding a handful of fictitious doctors to one of our sample personal health records.  Please note in the image below that when the customization list gets very large, "up" and a "down" arrows show up in the list.  You can use those to scroll through the list and disable the entries you do not wish to see in your report(s).  Do you see those arrows in your computer?

An alternative way is to use the dialog box customization instead of the drop down listing.

Having said that, both of your suggestions are very good and I'm forwarding them to our development team:

1. Filtering the customization list itself (when 'active only' is selected)
2. Subsetting providers in two categories: individuals and organizations.

Thanks for your suggestions and please let us know if you are still experiencing problems.

Support Team

>Subsetting providers in two categories: individuals and organizations.<

That is 'sort of ' the subject I was about to post. I do not comprehend the importance to identify, for example, the individual doctors with the organization they are affiliated with... and to have that organization name appear almost everywhere the individuals names appear... even on the reports. That is how I entered the doctors(the first time)...each doctor, for economic reasons, is under some incorporation. Does that really matter other than the billing goes to the "organization"?

I thought not, so I revised all entries so the doctor 'organization' is the HMO network. Is that informationally informative to see on all the lists and reports as an entry? Not really.

What I'm trying to say is I think the link association between the individuals and the organization is something to discontinue or make an option. Another PHR I viewed does exactly that........the provider is either an individual or an organization. Simple is better..............maybe?

That is 'sort of ' the subject I was about to post. I do not comprehend the importance to identify, for example, the individual doctors with the organization they are affiliated with... and to have that organization name appear almost everywhere the individuals names appear... even on the reports.

Actually, the Organization Name is very important to me! For example, if I am going to a facility where I have a doctor's appointment, and the same Facility (same organization name) has a Lab, then I do identify my visit as to whether it was to see the doctor or to visit the lab only. If I am there to see the doctor, I put that doctor's name. However, if I am there for a Lab visit only, then I put just the organizaiton name, as I see any technician in the lab that is available.

That is how I entered the doctors(the first time)...each doctor, for economic reasons, is under some incorporation. Does that really matter other than the billing goes to the "organization"?

Again, yes it certainly does matter because in the case of doctor visit and lab visit combined, I have billing statements from the doctor, the facility, the lab, the radiologist, etc., etc., etc. Not all "billings" have the actual doctor's name on it. . .in fact, most of the billings I receive have only the organization name on it. Now some of the insurance EOB's have the doctor's name on them, some have the organization name on them, some of the EOB's have a whole different name on them altogether (such as the radiologist/facility that read x-rays). So, I match the insurance EOB's up with the Provider billing statements first by date of service, and then by Provider Name, Organization, or both.

I thought not, so I revised all entries so the doctor 'organization' is the HMO network. Is that informationally informative to see on all the lists and reports as an entry? Not really.

What I'm trying to say is I think the link association between the individuals and the organization is something to discontinue or make an option. Another PHR I viewed does exactly that........the provider is either an individual or an organization. Simple is better..............maybe?

Hmmm, IMHO, the orgnaization name is Very important. . .at least to me it is!  Again, I am thinking a filter may work much better.  Also, an organization may have many providers, and those providers need to have that organizational link between them.