Records For Living Community

--I cannot get the trial program to download.  When I start the download, it goes for as much as a half hour, and then stops with the message that Windows Vista cannot download because the program has timed out.  I have tried at least 5 times with the same result. 

Is there a solution?

Harry

Dear Harry,

We're sorry for the problem you're experiencing.  I have just tried downloading and the 22.2 MB downloaded in about three minutes.  Do you know if you have a high-speed network connection?

Some suggestions for problems encountered when downloading can be found at http://www.recordsforliving.com/HealthFrame/DownloadTroubleshooting.aspx 

Also, one way to find out if the problem is with your connection (as opposed to specific problems connecting to our site) you can try and download HealthFrame from any of our partners: http://www.recordsforliving.com/HealthFrame/Demo/PartnerDemoDownloadSites.aspx

Thanks for your interest and please let us know if you need additional help.

Support Team