Records For Living Community

Hi, Esther!Sorry for the delay getting back to you.  Yes, HealthFrame is compatible with Windows 7 - we have recently posted instructions on how to upgrade, if you haven't already done it.Thank you for using HealthFrame,Support Team

Many HealthFrame users have asked us how to proceed with their upgrades to Windows 7.  This should be a simple effort if you're upgrading the same computer to a new operating system, but may require a little more preparation if you are switching to a new computer.No matter what the case may be, you should always start by making a backup of ...

RHR,We're glad to know that the interface issue has been clarified.  Thank you for raising your concerns to our attention.Please send an email to support@RecordsForLiving.com and we can provide you with suggested instructions on how to securely email us a de-identified PHR.We hope we can help further clarify what issues may be taking ...

Thank you for the additional clarifications!  I think we may be getting closer to understanding the issue and we appreciate your patience helping us.Please look below at the images we captured while following your instructions.  We think the issue may be that the Organization column contains hyperlinks to the 'Local Hospital' record, ...

Thank you for trying the sample PHR and for reporting your results.Unfortunately, it is not clear what you mean when you say, ''If I select the organization I see data, dates and times from the last visit to the same medical center.''Where are you selecting the organization?  In the Home > Providers > Organizations page?  There is ...

Here is the PHR we created to show that HealthFrame can easily support the scenario you described.If you want to test this in your machine:Start HealthFrameCreate new PHRFile/Import the attached PHRSelect the replace the current PHRPlease let us know if we can be of further assistance.Thanks you,Support Team

Hi, RHR.We tried the exact steps you indicated (please see image below), and had no problems.  We will attach the export of the PHR we created so that you can try on your on computer.  The type of issue you are running into is likely to occur if you are exchanging HealthFrame data with another program that does not follow information ...

We're very sorry to hear about the problems you are having with your data.We have thousands of users who use HealthFrame, including in Windows 7, and who like you up to now, have never experienced any issues with their data.  Nonetheless, Records for Living recommends that our users make frequent backups (built into File menu), should ...

Drix,Here is the 2010 OpenHealth Service (OHS) plug-in.  Please let us know if you have any issues.Happy Holidays!Support Team

RickNav,Sorry for the delay!!!!!!!  Please try the attached OpenHealth Services (OHS) plug-in for 2009 and let us know if you run into any issues.Happy Holidays!Support Team