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Hard disk crash

Last post 01-06-2007, 3:08 PM by Records For Living Support. 1 replies.
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  •  01-06-2007, 3:04 PM 576

    Hard disk crash

    I am currently using your software ,however I had a computer crash and lost my backup files.

    Is there a way to recover the backup files  from your server or do I have to re-enter the data?

  •  01-06-2007, 3:08 PM 577 in reply to 576

    Re: Hard disk crash

     We are sorry to hear about your computer crash and loss of your backup files.

    As stated in our Privacy Policy (, Records For Living does not store any customer's health information.  By giving you access to and complete control of your medical records and backup files we hope that you will save your encrypted/password-protected records in multiple locations (e.g. CD, USB drive, iPod, network drive, etc).  HealthFrame makes this easy to do by supporting the exchange of your clinical records with a number of mobile devices and helps users create redundant copies of their medical records (please see File / Sync with Mobile Device...).

    Giving you control of your medical records allows YOU to make the choices that you feel comfortable will protect your privacy and access.  Note that besides storing your backup files in the devices listed above, you also have a number of other Internet-based choices.

    For instance, HealthFrame supports Sending and Receiving (File / Send PHR... and File / Receive PHR...) your personal health records to secure Internet sites, using a Continuity of Care Record (industry standard) protocol known as CXP.  An example of such service is provide for instance by MedCommons (  Also, note that you can encrypt your backed up file (password protect your PHR) and save them in Internet-accessible drives such as the "Google drive" (  HealthFrame helps you use the backup methodology your are most comfortable with.

    There is unfortunately nothing we can do at this point to help you recover your data.  In the future, please be sure to have redundant devices storing your medical records and at a minimum be sure to save printout copies of your medical history summary, etc.

    Support Team
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