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Lost Program

Last post 05-28-2008, 12:14 PM by Records For Living Support. 1 replies.
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  •  05-28-2008, 12:08 PM 1124

    Lost Program


    We purchased HealthFrame a while back and have since had our computer crash. We had the files backed up but not the program itself. How can we re-download the program without having to repay for it? We still have the receipt and license code as well. Thank you for your assistance.


  •  05-28-2008, 12:14 PM 1125 in reply to 1124

    Re: Lost Program

    Hello, Dawn.

    We're sorry to hear that your computer crashed, but happy to know that your backup files are safe in a separate storage location.

    You do not need to repurchase HealthFrame in order to be able to re-install the program.  Simply request a download online and after you have downloaded and installed, please enter your license code.

    If you purchased HealthFrame v. 1.0, please let us know and we can send you the URL to download that version too.

    Thank you for using HealthFrame and let us know if we can be of further assistance,
    Support Team
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