You are encountering an installation error. We make every effort to test on a wide variety of systems before shipping, but occasionally some configuration issues elude us.
Please clarify some details about the configuration of your computer.
- what OS are you using? windows xp media center edition
- is it up-to-date with respect to service packs and patches (do you setup your computer to automatically download updates from Microsoft)? yes
- Did you have HealthFrame 1.0 already installed on that computer? yes,but removed to install version 2
- If yes - was it 1.0.3 already installed or some earlier version?1.03
- When you installed - did you have HealthFrame 1.x already running? no
- When you installed - did you un-install HealthFrame 1.0 before installing HealthFrame 2.0 (you shouldn't need to - just checking). uninstalled version 1.03 to install version 2
- Did you get any error messages when installing HealthFrame 2.0? If yes - what were they?
no error messages upon installing errors occurred upon using reports to view charts
A possible remedy:
- un-install your current version.
- reboot your computer
- install HealthFrame 2.0
We would very much appreciate hearing back on these points as they will help us to prevent the problem from afflicting other users