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Showing page 24 of 70 (700 total posts)
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A picture is worth a thousand words ;-) Thank you for sending it.Unfortunately, the explanation for what is happening is somewhat technical and I will try to explain as best as I can. HealthFrame uses a subset of Internet Explorer as part of its implementation. This use supports features such as hyperlinking. Even though the
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We cannot explain this without more information. What you describe should not be happening, and is most likely a bug in whatever reporting software you are using.Do you know what software is reporting that information is being sent over the internet?Can you please provide us with a screenshot of the error message?At any rate - I'm virtually certain
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Dear Tiffany,
Thank you for your interest in HealthFrame and for your inquiry
regarding internet access.
Records for Living appreciates and respects our customers' desire for
privacy. When you use HealthFrame, you are entirely in control of how
you choose to share your medical information.
HealthFrame is not attempting
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Wayne,We're sorry that you seem to be running into some issues running the Healthcare Providers Summary report.Please help us identify the possible issue you are running into, by answering the following questions:If you can still reproduce the error, can you please give us the complete and exact text of the error message?Do any of the other reports
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Dear Tania,We're sorry for the issues you are running into trying to access your backup data from your USB drive.When you say that the data 'shows on the USB as a PHR file', can you confirm that:It has a .HFBK file extensionWindows recognizes the file as a ''HealthFrame PHR Backup File''Was HealthFrame installed on the computer to which you ...
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Dear Ashley,I have tried reproducing the problem you describe, but I was unable to recreate the issues you mention.Please provide us with the following information so that we can better assist you:What operating system are you using?When you say that you set your background to black, which background in particular did you change? The window ...
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Han,Please send an email to support@RecordsForLiving.com containing the approximate date of purchase, and the email address you used.Someone from our support team should be able to help you locate your license key number.Please let us know if you need additional assistance,Support TeamRecords For Living
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Good morning, Lisa!
Thank you for the information regarding your machine configuration.
We will be sending you via email, information on a test tool that will help us further in identifying the issue with the installation on your Vista machine.
Thanks for your patience,
Support Team
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Lisa,Good morning and welcome to the HealthFrame User Community Forum.We're sorry for the issue you're having starting up the application. In order to help you, we need a little more information. Please answer the following:What operating system (XP, Vista) and edition (home, professional, etc) are you using? Do multiple people log into
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Welcome to the forum!First, let me suggest that you may want to load the samples and use them to help you figure out how to do some of the initial configuration and data entry for HealthFrame. When HealthFrame starts up, click on the ''Load Samples'' button (see image below) - you can delete them later when you're done experimenting, if ...
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