Dear Tania,
We're sorry for the issues you are running into trying to access your backup data from your USB drive.
When you say that the data 'shows on the USB as a PHR file', can you confirm that:
- It has a .HFBK file extension
- Windows recognizes the file as a "HealthFrame PHR Backup File"
Was HealthFrame installed on the computer to which you attached the USB drive?
How have you tried to open the backup file? Did you double-click on the the .HFBK file or did you you start HealthFrame and then try to restore the backup (File > Restore PHR backup...)?
Have you tried copying the backup file to your computer's hard disk
before restoring the backup? Please try that. Does HealthFrame open the backup file once it's copied to your computer's harddisk - where HealthFrame is installed?
Please let us know if you need additional help and thank you for using HealthFrame,
Support Team