Dear Donald,
We're happy to hear that you and your physicians really like HealthFrame!
We're sorry that you've started experiencing problems importing your files. We'll need to get some additional information in order to be able to help you.
- What operating systems do you have installed on your desktop and laptop PCs?
- What does the error message say when you try to import?
- When you purchased HealthFrame, did you re-install the program or just enter your license code? (You should only need to enter your license code to permanently activate your license).
- Does this problem importing occur only with your exported personal health record (PHR) or do you get the same error message if you export one of our sample PHRs and then try to re-import?
The answers to these questions should help us figure out what happened to your installation of HealthFrame. We'll work with you to make sure we figure this out!
Thanks for using our forum,
Support Team