Records For Living Community

Dear Loran,

Sorry for the problems you are experiencing when trying to use the OHS Plug-In.

One step that I haven't confirmed that you saw from the original instructions is "...to change the file extension in your file to bpcsv.  For instance, you'd need to rename your mbp.csv file to mbp.bpcsv.  This lets HealthFrame know which particular 'flavor' of CSV file you are importing."

If you just try to import a file that ends in .csv, HealthFrame does not realize that it needs to use the Plug-In you just installed.

Also, please verify that the Plug-In is installed by looking that the Home > Reports > OpenHealth Reports  & Services - click on the Configure Button at the bottom.  You should see a listing of installed Plug-Ins (see image below).  In that list, do you see "Blood Pressure Import"?

We will be sending you a private email with your sample file using the .bpcsv extension for testing.

Thanks for your patience,
Support Team

PS. We STRONGLY recommend against using the 2x4...