Posted on behalf of Larry - he ran into some problems posting his reply to the site and emailed us directly:
Dear Support (Team):
[Note: I attempted to Post this in the Community Forum - thread 829 but it has not shown up yet - so here is the backup.]
I have been so worried about
my picture not being in my PHR that I had to take a vacation. Sorry for
the delay in getting back to you regarding the whooping from the
Principal (web conference) I need.
Being the high powered executive that I am, and your stated preference ("We tend to schedule them in the morning . . .")
I have consulted my appointment secretary who grudgingly informs me
that I can squeeze in said conference (whooping) any weekday morning up
until (but not including, of course) Thursday (Aug. 16).
While we are doing some diagnosis here, I have run into another vexing "bug" that may tip us off to the "no picture in the PHR" disaster. To whit, when I try and use the Journal feature, it slaps me back with an
"Internet Explorer Script Error"
See Example Click here . . (Incidentally, I am using Firefox - the only civilized approached)
Conclusion seems to be that my copy of HealthFrame Explorer thinks that it has not been "Registered", or as we say here in the
"South" - bona-fide. :-( Question: Do both the PHR picture function and the Journal Library(s) only come to full functionally after "Registration" ? I direct your attention to the bottom part of the
Example Click here . . Not
to worry - Fig Leaves are properly and strategically attached. See I
really did register it, even let it call home and talk to the Server.
The best phone number to reach me for this event only is <SUPPRESSED>. This line has no Voice Mail" or any of the other neat features, as a result it is the clearest line.
Thanks for your efforts in solving this "most hideous and embarrassing of problems"
Regards,
Larry