Records For Living Community

Larry,

thank you for the prompt and detailed answers to our questions! 

It is a little puzzling why you were able to load an image - not save it -  (per your original posting) but not see the images that were already loaded in the sample PHRs.   It does however seem like the problem has to do with your system's handling of ActiveX controls - so, we're getting warmer... 

I guess what remains to do is to set up a time to meet with the Principal... I mean for the web conference.  We tend to schedule them in the morning (EST) if we can.  Could you please email support@RecordsForLiving.com with three dates/times that would work for you, as well as the number we should use to contact you?

On a personal note, our founders are flattered that anyone would use their pictures - even if for debugging... Though they very much doubt any of our customers would consider using their pictures 'an improvement'... 

In the meantime, if you feel so inclined, you may disconnect yourself from the internet and then, in turn, disable the Windows firewall and then the AVG virus software.  After disabling each, re-try HealthFrame.  This may be useful information in narrowing the possible causes for your problem.  Of course, once you're done with this testing, re-enable your software and re-connect to the internet...

Thanks for your patience!
Support Team