We are very sorry you are having trouble with attachments, and we would
very much like your help in reproducing and understanding this problem
so that we can fix it.
First, I need some background information, like what OS you are using, and what version of MS Office (Excel).
Next - are you able to EXTRACT the files? Extract should copy the file
from HealthFrame's PHR repository to a disk file (whcih you could then
open).
Once you've extracted it - can you double-click on the extracted file - and have it open Excel?
The most common cause for the problem you've described is that your
installation of Excel is bad - and its not properly registered how to
open files with the Excel file extension.
Can you save a .txt file as an attachment in HealthFrame, and then open that?
Next - and this is probably the best part of my answer - is that
HealthFrame 2.0 (available soon) will have custom graphing control
builtin, so you can graph those measurements (you referred to) directly
within HealthFrame.
Thank you for your feedback, and we welcome the chance to debug and
correct the issue you've reported. And please do let us know of any
other feedback you have on how we can make HealthFrame better server
your health needs.
Support Team.