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Re: error in script when trying to print Medical History Summary

  •  03-24-2006, 12:02 PM

    Re: error in script when trying to print Medical History Summary

    We apologize for this bug.

    Next, I'd like to ask the version of HealthFrame you are using (probably 1.0.3 - you can check in the about box).

    Next, you ask about uninstalling/re-installing. If you uninstall and re-install you will NOT lose any data. ALL DATA WILL BE PRESERVED.

    However - there is no point. I believe what you have encountered is a bug with some versions of HealthFrame (I had thought this was all fixed in 1.0.3 but maybe not?) - some funny characters (characters such as quote characters ('), less-than signs, etc in some places (such as the name of a person or condition) - can lead to this bug in some forms (such as the medical history summary).

    It's quite rare in 1.0.3 - but you have encountered such a case.

    There are a number of ways we can proceed to correct your problem.

    First - you may off-hand already know of a word / message you entered that contained such a character. If so - edit that character out of the place you put in (in the data entry form you entered it) - and see if that corrects the problem.

    If you do this - please email us and less us know exactly the text that caused failure (and where you used it - like the name of a person or condition or whatever). We wish to make sure this problem is corrected for an upcoming release.

    If you cannot find the character which is causing problems - then you the next best alternative is for you to send us a copy of your PHR. This can be done either using the File/Backup or File/Export feature of HealthFrame.

    We look forward to continuing to serve you.

    Support Team.

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