Mike,
The location of HealthFrame's database files has been the topic of multiple discussion threads in our User Community Forum, in particular in the context of facilitating backups.
Our development team is working on a solution that will allow our users, in future releases, to control the synchronization with target backup devices, which we believe will address most of the needs identified thus far.
We're sorry that we cannot help you further at this point.
Thank you for your kind words about our support efforts - we try to do our best to help when we can, and to communicate with our development team on the need for specific improvements.
Support Team