Thanks for getting back to us with your screen resolution. I double-checked with the development team and you're absolutely right that the resolution is not the determining factor. It seems the code attempts to optimize the screen utilization taking into account information such as the screen resolution but also screen size. When the application background window is maximized, it is a result of this algorithm deciding that it would otherwise not have enough room to display HealthFrame's pages.
You're also right that the dialog box (small window) that comes up asking for you to select the desired personal health record is the reason you cannot initially resize the background window. You need to select the personal health record first, click OK - which closes the dialog box - and then you can resize the window.
At any rate, we believe we understand and appreciate your suggestion that the background window should not be maximized, hiding other windows. Our development team will consider how to either improve the optimization algorithm and/or other mechanisms that provide users some options.
Thanks!
Support Team