Loran,
It's great to hear back from you and to know that the OHS Plug in for importing blood pressure measurements is working on Windows XP SP2.
We're sorry about the problems you've run in with Vista, and we'll work with you to figure out what the problem may be. We will need a little bit of information from you... The OHS Plug in requires that Java be installed in your computer. It is possible that with a recent Vista installation that you may not have Java installed yet. Please take the following steps and let us know the results:
- Go to http://www.java.com
- Click on the link that says "Do I have Java?" (please see image below for locating the link)
If you already have Java installed, please let us know what version. If not:
- Still in the http://www.java.com site, please click on the "Free Java Download" button and install it.
- Re-install HealthFrame and the OHS Plug In - if they're not installed already.
- Please retry.
Did it work this time?
As for the OHS for blood glucose, we will take a look at the CSV you sent us and we will send you an additional plug in.
Thank you for your kind words about support. We certainly try to be helful and responsive to our customers' needs and we appreciate your support and use of HealthFrame.
Support Team
