Dan,
Thanks for the clarification. We've tried to reproduce the problem you describe but have had no luck with it.
Would it be possible to set up a GoToMeeting conference call where you could show one of our tech support people the problem you're experiencing? It might help us identify the source of the problem more easily.
If so, please send email to support@RecordsForLiving.com with your time availability.
Thanks again,
Support Team