Hmm. That's interesting.
First, I see you have multiple (virtual) hard drives (drive letters). Where is your default installation directory for program files? Is it C: or E:? (When you run the installer, this is the default choice for where HealthFrame will be installed).
Have you always used that default location? Or did you sometimes install in another location?
Also - do you really heave HealthFrame 2.1.4 installed? This logfile appears to indicate it didn't find HealthFrame 2.1.4 installed.
I realized you did NOT need to download that MSI file I asked you to download.
Instead - if you have HealthFrame 2.1.4 Family Edition instlaled - you should be able to un-install from the command-line using:
- msiexec /x {0C69483C-B0D2-4fb0-8C28-52EE0E783CEB} /lv myHFLog2.log
If you don't mind - please make sure you have 2.1.4 HealthFrame Family Edition installed, and then run the above msiexec to uninstall it, and send me that logfile.
Thanks.
Support Team.