Understood. Maybe this will work.
Please download:
ftp://ftp.recordsforliving.com/Pub/HealthFrame/(Special%20Testing%20Versions)/Install_HealthFrame_FamilyEdition_Release_2.1.4.msi(thats the same version you currently have installed - but can be run directly with msiexec).
- copy that file to some directory on your computer (e.g. c:\temp)
- run a comamnd shell (Start/Run cmd.exe)
- msiexec /x Install_HealthFrame_FamilyEdition_Release_2.1.4.msi /lv myHFLog.log
Running that msiexec will do the SAME THING as uninstalling from the Add/ Remove control panel, excpet that by running it from a command line, you can specify the logging option (/lv).
Please verify that the files were NOT properly uninstalled (left in your c:\program files\records for living directory).
And then please send me the logfile.
(then you can re-install HealthFrame - either by double clicking this MSI, or using your original installer.
This logfile will give me some ideas as to WHY your uninstall is not proceeding properly.
Thanks,
Support Team.