Thank you for your interest in HealthFrame!
1. HealthFrame can be downloaded electronically at the retail cost of US $39.95 or if you wish to purchase a booklet with a physical copy of the CD, you can purchase it at the retail cost of US $49.95 (http://www.recordsforliving.com/HealthFrame/BuyIt.aspx).
2. Records For Living is located in Massachusetts.
3. HealthFrame users either enter their personal health record information themselves (based on a combination of memory and/or copies of records obtained from their doctors/hospitals) or they can import electronic copies of their records directly into HealthFrame, as provided by their doctors/hospitals. HealthFrame supports an industry standard called CCR (Continuity of Care Record) and there are a number of electronic health record tools (EHR) - tools used by doctors - which support that standard. For a list of compatible products, you can look at http://www.centerforhit.org/x1556.xml. You can also ask your doctor if his/her EHR system supports the CCR standard and whether he/she would give you a copy. If so, you can easily import the information into HealthFrame (File / Import menu).
4. HealthFrame has a major update every 12-18 months. Whenever a major update occurs, IF you choose to upgrade, you'd pay for a portion of the cost. Minor updates are free (for intance, the current version is 2.0.3 and we expect to release 2.1 in about a month or two - when that happens, our paid customers will be able to upgrade for free).
Thanks again for your interest!
Support Team
Records For Living