Is it possible for you to make a snapshot (File / Save PHR Backup) of a PHR reproducing this problem? And then zip it up, and send it to support@RecordsForLiving.com via email?
If this is not practical, perhaps we can schedule a 'desktop sharing' session with a support person who can look into the problem more carefully.
The good news is that your PHR is NOT corrupted. HealthFrame validates the contents each time it opens your PHR (and before saving it), so there is no way I can see for any data to have been lost.
Once we understand precisely what the problem is, we'll be able to tell you how to avoid it in the future.
Also - please see the attached screenshot of a sample visit with a link to a communication. Even if that 'link' button doesn't work, can you go to the communications section of your PHR and find the communication listed there? Do you get the same error message clicking on it from the communications list page?
Thanks,
Records For Living Support Team.
