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Re: URGENT - Healthframe Error - Existing PHR failed validation

  •  05-24-2011, 9:50 PM

    Re: URGENT - Healthframe Error - Existing PHR failed validation

    We are very sorry to hear about this problem. You say you were 'entering some information' and 'my computer rebooted'. Do you have any idea why it rebooted? If you were using Windows XP Pro, is it possible this is a several year old computer, and you had hardware problems?

    HealthFrame is EXTREMELY careful to NEVER EVER write corrupted data. Anytime it writes data to disk, it first runs a schema validation program on it to verify it is correct, and it uses atomic filesystem updates to make sure to never write corrupted data.

    The ONLY way I know this could possibly happen is if you had (fairly bad) computer hard-disk errors. But if thats the case - you should see other programs with corrupted data as well.

    If there was a software problem with the HealthFrame writes (a bug) - we can manually patch the data, but if its been corrupted by a bad hard-disk, there is likely no way to recover it (which is why its so important to do regular backups).

    Please send email to support@RecordsForLiving.com, and we will have someone try an examine your data, and see if it can be recovered.

    Support Team.

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