Hi, PoP.
Sorry for the delay getting back to you. In matters of support, support@RecordsForLiving.com is a better email than info@RecordsForLiving.com.
It seems that you have an unusual upgrade - i.e. not relying on HealthFrame-generated backup/restore support. Your best bet is to schedule a web conference call with our support team to help you through the remainder of your upgrade. Please let us know via email what your date/time availability is and we will schedule a support call.
Thank you for using HealthFrame & Happy Holidays,
Support Team
Records For Living, Inc.