We’re sorry that you are unable to open the FAQ question. Maybe you can help us figure out the incompatibility problem: What browser are you using? What version? What platform?
If you had been able to see the text, it would have said:
Can I put my records on a USB-key device?
The easiest way to accomplish this is for users to print their HealthFrame reports to a PDF file (a number of commercial products exist on the internet that support PDF printer drivers). Once the report has been printed, users can then download them to their USB-key device. PDF files are readable with Adobe’s reader (http://www.adobe.com) and are widely used in the internet for document distribution.
You are correct that the XML file is not meant to be viewed by a doctor, directly. It is merely a mechanism that allows programs to exchange information or at times it serves as an intermediary format that can be transformed into a humanly-readable document. The upcoming release of HealthFrame 2.0 will support a special format of XML called CCR (Continuity of Care Record). This special format will be readable by a number of different computer programs, including some hospitals’ and doctors’ software. In the future, you might be able to carry a CCR XML export of your personal health records in a USB drive, plug the USB into the provider’s computer and the information will be available to your doctors, in a readable format.
For now, and in particular with 1.0, you should consider the suggestion pasted (above) from our website. There are a number of PDF print drivers available on the internet, for instance: http://www.pdf995.com/download.html
These programs act like a printer (i.e. you use the File/Print… menu), but instead of the program printing to a physical printer, it generates a PDF file that can be saved anywhere, including to a USB drive. Once you save the PDF to a USB drive, any computer that reads PDF will be able to view the reports. I have attached a fictitious sample to this email (medical history summary).
Finally, a point of clarification about our licensing agreement: the HealthFrame license is a family license that can be installed in any computer that belongs to any member of the same family/household, to be used by those individuals. Specifically, you do not need to purchase separate licenses for your desktop and for your laptop.
Thanks for your feedback on HealthFrame, and we look forward to continuing to serve you.
Support Team.
