HealthFrame Discussion

Re: possible errors (UPDATE)

support@RecordsForLiving.com — Sat, 20 May 2006 11:42:28 GMT

Thank you for testing and verifying that the HealthFrame 2.0.1 installer fixes the installation problem you were encountering.

We will be releasing HealthFrame 2.0.1 once we've completed some internal regression testing and QA.

Thanks again for your help and patience, and I we look forward to your continued feedback.

Support Team.

Re: possible errors (UPDATE)

jcmoss — Sat, 20 May 2006 09:51:01 GMT

just to let you know that i have gotten the software to work properly.

After removing,rebooting then reinstalling,I had to repair the installation.

Re: possible errors

jcmoss — Fri, 19 May 2006 21:58:44 GMT

You are encountering an installation error. We make every effort to test on a wide variety of systems before shipping, but occasionally some configuration issues elude us.

Please clarify some details about the configuration of your computer.

what OS are you using? windows xp media center edition
is it up-to-date with respect to service packs and patches (do you setup your computer to automatically download updates from Microsoft)? yes
Did you have HealthFrame 1.0 already installed on that computer? yes,but removed to install version 2
- If yes - was it 1.0.3 already installed or some earlier version?1.03
When you installed - did you have HealthFrame 1.x already running? no
When you installed - did you un-install HealthFrame 1.0 before installing HealthFrame 2.0 (you shouldn't need to - just checking). uninstalled version 1.03 to install version 2
Did you get any error messages when installing HealthFrame 2.0? If yes - what were they?
no error messages upon installing errors occurred upon using reports to view charts

A possible remedy:

un-install your current version.
reboot your computer
install HealthFrame 2.0

We would very much appreciate hearing back on these points as they will help us to prevent the problem from afflicting other users

Re: possible errors

support@RecordsForLiving.com — Fri, 19 May 2006 20:55:26 GMT

what OS are you using?
is it up-to-date with respect to service packs and patches (do you setup your computer to automatically download updates from Microsoft)?
Did you have HealthFrame 1.0 already installed on that computer?

If yes - was it 1.0.3 already installed or some earlier version?

When you installed - did you have HealthFrame 1.x already running?
When you installed - did you un-install HealthFrame 1.0 before installing HealthFrame 2.0 (you shouldn't need to - just checking).
Did you get any error messages when installing HealthFrame 2.0? If yes - what were they?

A possible remedy:

un-install your current version.
reboot your computer
install HealthFrame 2.0

We would very much appreciate hearing back on these points as they will help us to prevent the problem from afflicting other users.

possible errors

jcmoss — Fri, 19 May 2006 20:18:56 GMT

i am having trouble displaying charts or viewing pictures.

i do not have the option to add photos under personalization.

i am also unable to view any c hart under reports. i am asked to debug for a script error.

Thank you

Christine