HealthFrame Discussion

Re: HealthFrame Personal Health Record Explorer has stopped working

Esther625 — Mon, 08 Jul 2013 13:28:42 GMT

I just sent you an e-mail. Thank you for such a quick response. . .again!!!! :)

Re: HealthFrame Personal Health Record Explorer has stopped working

support@RecordsForLiving.com — Mon, 08 Jul 2013 12:32:09 GMT

We are very sorry for this problem. That message implies that HealthFrame has crashed. This could be either due to data corruption, installation corruption, or a software bug (or all of the above).

Anyhow - the easiest way for us to fix this problem is to schedule a time with desktop sharing software. Please send email to support@RecordsForLiving.com with a few times you would be available, and we'll setup the meeting.

Again, my sincere appologies, and we'll do our best to correct this issue promptly.

Records For Living Support.

HealthFrame Personal Health Record Explorer has stopped working

Esther625 — Mon, 08 Jul 2013 11:43:01 GMT

I am having a major problem right now in that I cannot print reports that my insurance company is asking for. I have tried printing the Healthcare Providers Summary and the Medical History Summary. I get the attached error. Please help! In addition, after receiving this message, I have to click on Close Program.

I can "open" the report and print it that way, but cannot print it directly from HealthFrame.