HealthFrame Discussion

Re: HELLO - anybody home?

support@RecordsForLiving.com — Tue, 25 Aug 2009 07:33:10 GMT

Ricknav,

Thank you for your concern and for your kind words!

We too appreciate your feedback and questions - in the long run, we hope our interaction with our customers will help us continue to improve the quality of HealthFrame.

Thanks,
Support Team

Re: HELLO - anybody home?

ricknav — Tue, 25 Aug 2009 07:23:58 GMT

Whew! I was getting worried that there really wasn’t "anybody there". We all really do need you guys and appreciate your help. Thanks.

Re: HELLO - anybody home?

support@RecordsForLiving.com — Tue, 25 Aug 2009 07:09:19 GMT

Hi, Ricknav!

Sorry for the delay getting back to you.

Yes... "Something" has happened to our staff... Summer... For the past few weeks our support staff has been operating in an 'emergency' support mode and many of the questions in the forum have been unanswered during that time. SORRY!!!

I'll try and catch up to as many questions as I can this morning.

Thank you for using HealthFrame and for your patience,
Support Team

HELLO - anybody home?

ricknav — Mon, 24 Aug 2009 07:30:44 GMT

I am repeating my previous question here. I see that there are alot of peoples questions that have no responses. Has something happened to the staff?

"I have installed the 2008 mileage plugin. I have created a test expense as Mileage and linked it to it's coresponding medication (first) and visit (second - I was not sure which way to go with this) entries. The mileage shows up in the Expense Register and Expense Transaction Report. It does not, however, show up in the Mileage Report at all. What am I doing wrong? Is it too late to use the 2008 Mileage plugin? Will I have to wait for a 2009 update? If so, can I go ahead and put in all my mileage entries to date, and then run the 2009 update and it will pick them all up and make the proper calculations? Do I have to create a link for every Mileage entry to visit AND whatever type of event it is (med, test, etc.)? "