Re: Version stuck at 2.1.6

NatureDude — Fri, 19 Jun 2009 22:10:49 GMT

That did it, thanks! I'm at 2.1.11

Re: Version stuck at 2.1.6

support@RecordsForLiving.com — Wed, 17 Jun 2009 10:18:15 GMT

Hi, NatureDude!

We're sorry to hear about the problem you are having upgrading from version 2.1.6. We're able to reproduce the problems you are running into, so let's try the following steps:

For each person's personal health record (PHR) that is stored in HealthFrame, please create backup copies of their records (File > Save PHR Backup...)
If possible, you may want to copy those backups to a location other than on your computer's hard disk. For instance, you may want to copy to a USB key or external hard disk or even to another computer. You want to do this periodically, any how, in case your computer's hard disk ever gets corrupted. The backup files you created are by default saved in the "My Documents/HealthFrame Backups" folder.
Now that you have saved your data (not strictly necessary - but good practice), let's uninstall HealthFrame 2.1.6. Go to the Control Panel's "Add or Remove Programs" feature, locate HealthFrame Family Edition and uninstall it. Once you've uninstalled, please verify that your desktop icons, etc are now gone and you can't start HealthFrame.
Download and re-install HealthFrame: http://www.recordsforliving.com/HealthFrame/Demo/Request.aspx
Once you've re-installed, please start HealthFrame Explorer. You should see all of your PHRs are still accessible. Can you please go to the Help > About menu item and double check what version you see? You should have v. 2.1.10 at this point.

Please let us know if you need additional assistance and thank you for using HealthFrame.

Support Team

Version stuck at 2.1.6

NatureDude — Tue, 16 Jun 2009 16:20:54 GMT

No matter how many updates I do, Help...about always shows 2.1.6. How do I correct this?

HealthFrame Discussion

Re: Version stuck at 2.1.6

Re: Version stuck at 2.1.6

Version stuck at 2.1.6