HealthFrame Discussion

Re: Linking Files by URL

support@RecordsForLiving.com — Tue, 09 Sep 2008 21:13:44 GMT

Esther,

Thanks for the note. We'll continue trying to reproduce the issue.

It's possible that there is some logic around the use of URLs for local links that may cause problems if you are disconnected, but we haven't been able to reproduce this yet.

Please let us know if you see the problem again.

Thanks for your patience,
Support Team

Re: Linking Files by URL

Esther625 — Tue, 09 Sep 2008 13:01:04 GMT

Just a quick response for now. . .I had turned my modem completely off when I was having this issue. I will try it again later today and give a more complete response!

Thanks!

Re: Linking Files by URL

support@RecordsForLiving.com — Fri, 18 Jul 2008 06:53:07 GMT

Esther,

I tried reproducing the behavior you indicated and I was unable to. Here is what I did:

I created a link to a file in my hard disk (file://c:/image.gif)
I disconnected from the internet - I verified that my browser was unable to access any web pages
I exited HealthFrame (to make sure the information wasn't cached)
I re-started HealthFrame and clicked on the link I saved. The file opened fine...

Can you please verify:

Are you still having the same problem when you are disconnected from the internet?
Can you access your links when you are connected?
Can you send us a sample link you are using (e.g. file://c:/image.gif)?
You mentioned a scanned file - is it possible that you are linking to an html file, which in turn redirects you to an internet location?

Thank you,
Support Team

Re: Linking Files by URL

Esther625 — Thu, 03 Jul 2008 16:39:49 GMT

I was just working off-line. . .scanning documents and then linking them to visits. It hasn't occurred to me before now that I cannot open a file/link unless I am connected to the internet. Other than attaching a file, is there any other options that can be had?

Many thanks,

Esther

Re: Linking Files by URL

support@RecordsForLiving.com — Sun, 01 Jun 2008 11:25:07 GMT

Hi, Esther!

I seem to remember another recent post to the forum requesting this very same feature improvement.

This is definitely an area of usability improvement we should be addressing in a new release.

Thanks,
Support Team

Linking Files by URL

Esther625 — Fri, 30 May 2008 15:05:54 GMT

Two questions here:

Any chance of putting in a drop down box to select either file:/// or http://INSERT.LINK.HERE?
How about being able to navigate to a file rather than having to type the entire path into the box?

Thanks again!!!