I need to know:
1) Is this a
subscription service?
a. If not, how are
software upgrades handled?
b. If it is not
upgraded online as part of a subscription, Can I purchase a download and order a CD for backup without paying
double?
2) How do you
distribute the reader of the files that your software creates?
a. It appears to
create a file of a proprietary nature that requires your reader. How does
that help me make my medical records available to a health care provider,
unless it is by paper?
b. Your web site
discusses IT standards for PHR’s How do I find out if my providers use
that same standard?
3) I am about to pay
another service to collect my records from the various healthcare providers I
have used over the last few years, collate and organize them, and supply me the
entire thing in a digital format. How do I ask them if that product that
they prepare for me is consistent with the standards you discuss for medical IT
services?
4) Your web site
suggests that I can attach electronic copies of reports to personal record in
your software application. Can you tell me if the application creates a
file or full copy of the original file and stores it in the data file for the
application, thus available to your reader; or does it simply link to the file
that I have stored in a separate location?
a. As part of the same
question – if the application saves its’ own copy, then I should be
able to use the CD with my records on it to save those records in the
application in the appropriate places and then remove the original CD without
storing anything on my hard drive except your data file. After that all
of the records that I saved would then be available simply by using your
application without the original CD that has my old records on it. Do I
understand that correctly?
5) Does the application
use any kind of password protection or encryption to prevent “visiting”
users from accessing the application with family records on it? Or for
that matter to prevent children from altering records?
6) Do the IT standards
make it possible to provide an electronic file to a provider, who can then read
it or store it for their later use?
a. If so, how much
control do I have over how much data is included in that file that I provide to
them? e.g. Can I provide them parts of a particular diary or one diary
and not another? (..I understand that I may well have misunderstood the
product description, that gave me the idea that I could keep more than one
health diary simultaneously)
7) Is the trial
download the full family version?
8) Can I assume that
if I download the trial version and enter data, that I will be able to preserve
that data and transfer it to the full version upon purchase?
a. Is the trial
version a full version with a crippleware applet that is removed with a key, or
will I be loading two different applications?
9) Is your organization
in any way related to LifeAccount?
a. Do you know if the product
produced by LifeAccount is compatible with your Health Frame product?