Relative to your question - "..... filter out all 'administrative support personnel'. Does this seem like something that would be useful to you? Alternativelly, we could 'default' filtering behavior so that support personnel would be typically excluded from reports.".
I would like to be able to properly identify the support personnel with specific titles like 'nurse', 'receptionist', etc., not just 'admin support'. Default filtering support persons out of reports sounds reasonable, but having a selection box to include or exclude each individual seems more appropriate and flexible.
robert