One aspect of medical ‘care’ these days is communication with the receptionist, referral coordinator, admin assistant, etc… those other than the doctor or nurse. Conceivably Encounters>Communication category is intended for, let’s say, the ‘medical’ aspects where the Individuals and Organizations are the primary players. In a question, is the Encounters>Communication category intended to include the administrative ‘support’ personnel as Provider>Individuals? The reports include these support personnel if logged as ‘Individuals’ within the Organization, which seems inappropriate. On the other hand, having the names/duties and logging certain communications with these people is important too.
HealthFrame may have a better solution, but consider adding an input field in the Individuals>Provider(New) area to identify the person as primary (to be included in the Provider reports) or support (not in the Provider reports).Is there an existing approach that would satisfy this situation?
robert