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Can't access backup file on a USB drive

  •  11-30-2008, 9:47 PM

    Can't access backup file on a USB drive

    I am trying to install a backup copy of my medical record. I have it on a USB drive. I followed the instructions to create it the program specified. I have re-instslled Health Frame & am trying to re-load my backup, which is not availiable for some reason. It shows on the USB as a PHR file, so I am not sure why it is not working. Could you please e-mail me some instruction or advice? I have a lot of data on that back-up & if I can't retrieve it, it will be A LOT of work for me! How can I be assured this will not happen again?

    Thanks for your time.
    Tania
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