Good Morning........I have Vista home basic edition , emachine , intel (r) celeron(r) 3.46ghz....503mb..32-bit.............all family members use this pc , there are no different accts , i am the only one who installed and tried to use program , i bought program and downloaded online , did not do demo , when it didnt work i tried all the ideas in community messages ...i tried to run as admin. but that didnt work either......any suggestions?.......if this isnt resolved i am going to unstall and ask for a refund......